Two well-known metal lathe brands form part of the manufacturers’ servicing inventory, namely Deka Drill and Johnson Press. Today, there may not be too many of them around but leading metal lathe manufacturers have (collectively or accumulatively) over one hundred years of production and service experience. Apart from carrying a functional and market-suited inventory, the successful companies’ staff will have extensive product knowledge as part of their customer serving armory. There is a group desire be consistent providers of high performance levels. Tools and machinery are also indicative of being of high quality. And product inventories are high in material value, running to the tune of millions.
Today still, it remains essential for the service providers to be providing their industrial clientele with OEM approved parts and components along with the tools and machinery. Service orientation is important in this business in order to help industrial clients experience as little production downtime as possible. And a record number of products are being shipped out across the country on the very day that they are being ordered. Importantly, however, this should not detract from the essential high quality and performance levels required by the clients. It remains a standard requirement that clients receive their documented parts and components in accordance with their original specifications. This requires consistency.
Earlier, mention was made of knowledge and experience. This is helpful to the industrial client, particularly those who are still at formative stages and undecided going forward, in the sense that technical advice and ‘trouble shooting’ solutions can be provided. In order for the collaboration to work, it becomes essential for service providers to have ready access to their clients’ industrial premises. A brief overview having being provided, the tip of the iceberg has yet to be reached.